A) Complete the cuestions whit the words from the box. The listen and check your answers

1. Can you spell that?
2. Can you speak more slowly?
3. How do you say that in English?
4. Can you repeat that, please?
5. What does that mean ?
6. Can you help me?

Commucation strategy: using polite language

Hotel clerk: You're welcome.
                  Can you spell your last name,
                   please?
Ms.Cardoza: Yes, it's C-A-R-D-O-Z-A.
Hotel clerk : And what's your phone number?
Ms.Cardoza: It's (743)214-0091.
Hotel clerk : Ok. You're in room 235.Here's your room key.
Ms.Cardoza: Thank.
Hotel clerk : Thank you.Enjoy you stay.